REHAU's Commitment to Data Privacy Protection
Protecting the security and privacy of your Personal Information is important to REHAU and to the way we conduct our business. We also strive to ensure we are in compliance with laws on privacy, data protection and data security in the countries in which we maintain websites. We hope the policy outlined below will help you understand what information REHAU may collect, how REHAU uses and safeguards that information and with whom we may share it.
The acquisition and processing of personal data follows legal regulations. Compliance with data protection regulations is controlled by the following bodies, to whom anyone can apply:
Information Commissioners Office
1. Name and address of the responsible body
VAT identification number: 578184008
2. Processing purposes and legal basis
We will not collect any personal data via our websites without your consent. You alone decide whether you want to disclose such data, for example, as part of a registration, order or survey.
If you render available data for this purpose within the framework of an approval, you can withdraw this approval to use your data at any time. Up to the point of revocation, data processing shall remain legal.
Generally, we use your personal data to answer your requests, process your orders or provide access to specific information or offers on basis of Art. 6, Para. 1 lit. f GDPR.
For maintaining customer relationships, it can also be necessary that:
You may object to this use at any time for reasons that arise from your particular situation.
Insofar as the data processing are carried out for the processing of your inquiry or the execution of a contract (Art. 6, Para. 1 lit. b GDPR), within the framework of data acquisition REHAU will always inform you which data are absolutely necessary to process your enquiry and/or to implement the contract.
Of course, we will respect your decision to not let us use your personal data for promoting our customer relationship, particularly for direct marketing or market research. Needless to say, we will neither sell your personal data to third parties nor use them commercially in any way.
3. Duration of storage
We shall save your personal data only for as long as for the purpose, for which they were intended, required and/or for as long as a storage is ordered legally or within the framework of official regulations. We shall erase and/or block your data as soon as they are no longer required.
Moreover, we will erase and/or block your data immediately when you revoke your approval as well as in case of a justified objection against processing.
4. Planned data transmission to third countries
For the purposes mentioned in this information on data privacy, we may pass on your personal data to other REHAU companies. The other companies may use your personal data for the same purposes as we do. In particular, the said may process your personal data for the purposes mentioned in own interest. Within the REHAU Group, employees shall have access to your personal data only as required for the fulfilment of their activities.
Data transmission to branches outside the EEA is either based on an adequacy decision of the Commission (Art. 45, Para. 3 GDPR) or on standard data protection clauses (Art. 46, Para. 2 lit. c GDPR), which provide appropriate guarantees for the person affected. The text of the standard data protection clauses is published under https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Moreover, we may pass on your personal data to third parties outside of the REHAU companies in order to make use of technical or organisational services which we need for the purposes mentioned or for our other business activities. Our service providers are contractually obligated to process personal data exclusively by our order and according to our instructions. We obligate our service providers also to observe technical and organizational measures, which ensure the protection of personal data. If the service providers reside in countries in which the applicable laws have no protection of personal data comparable to the laws of the European Union, we will contractually ensure that the pertinent service provider observes the legally specified data protection level (standard data protection clauses and US Privacy Shield Framework). You can obtain further information on this subject from our data protection representative.
5. Use of Google Analytics web analytics service
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.com/intl/en/policies/. Please note that on this website, Google Analytics code is supplemented by "anonymizeIp" to ensure an anonymized collection of IP addresses (so called IP-masking).
6. Use of etracker web analytics service
This website uses etracker technology (www.etracker.com) to collect and store data for marketing and optimization purposes. Anonymised usage profiles can be generated from these data. Cookies may be used for this purpose. Cookies are small text files which are stored locally in the browser storage of a website visitor. They enable the recognition of the browser on subsequent visits. The data collected with etracker technology will not be be used to identify a visitor of the website and will not be aggregated with personal data without the explicit consent of the visitor. The collection and storage of data may be refused by a visitor at any time, at which point no further data will be collected: Deactivate etracker
7. Use of Facebook plugin
On our website we use a pixel from Facebook Inc. This allows user behaviour to be tracked after a user has been redirected to the provider’s website by clicking on a Facebook ad. The process enables evaluation of the effectiveness of Facebook ads for statistical and market research purposes, and can contribute to the optimisation of future advertising activities. The data gathered remains anonymous for us, offering us no way to determine the identity of users. However, the data is saved and processed by Facebook, meaning a connection to the relevant user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook data usage guidelines: https://www.facebook.com/about/privacy/
The data may facilitate ads being shown by Facebook and its partners on and outside Facebook. Furthermore, a cookie can be stored on your computer for these purposes.
8. LinkedIn Marketing Solutions
9. Use of YouTube plugin
To embed videos on our websites we use plugins from YouTube LLC (represented by Google Inc.) among other things. When you use our website, a connection is established to the YouTube servers and the plugin is displayed. This results in information being transmitted to the YouTube servers about which of our pages you have visited. If you are signed in to a YouTube account, YouTube records this information and allocates it to your personal user account. The use of the plugin also results in information being recorded in relation to your personal account when e.g. the start button of a video is clicked. You can prevent this information being recorded by logging out of your YouTube account and other user accounts with YouTube LLC and Google Inc. before using our websites and deleting the relevant cookies for these companies. You can find further information on data processing and tips on data protection from YouTube (Google) at: https://www.google.de/intl/en-GB/policies/privacy/.
10. Use of Microsoft plugin
Our website uses a conversion tracking tool from Microsoft Corporation. This involves a cookie being placed on your computer by Microsoft Bing Ads if you are directed to our site via a Microsoft Bing ad. This allows Microsoft Bing and us to detect that someone has clicked on the ad, been redirected to our website and reached the previously determined target page (conversion page). This process only informs us of the overall number of users who have clicked on a Bing ad and then been redirected to a conversion page. No personal information relating to the identity of the user is disclosed. If you would not like to take part in this tracking process, you can refuse to allow the necessary cookies to be placed on your computer – for example using a browser setting that prevents cookies being placed automatically. Further information on data privacy and the cookies used by Microsoft Bing can be found on the Microsoft website at: https://privacy.microsoft.com/en-us/privacystatement
Automatically collected information which is not personal data
Cookies are small text files that are usually saved onto the computer from a website. Cookies serve many different purposes. However, they are never precarious as they have no “active” abilities at all. Thus, they cannot run any malicious applications. Almost exclusively, they contain information which is required for a comfortable use of the internet.
Classic examples for tasks of cookies are: Login data, saving of shopping basket, user analysis, form fields.
Information saved in cookies may contain: Lifetime, server name, unique ID, content data.
We have technical and organisational safety procedures in order to ensure the safety of your personal data, and to protect your personal data against unauthorised or unlawful processing and/or against unintentional loss, modification, disclosure or access.
You have the possibility of verifying the observation of the data protection specifications. For this purpose you have the following rights:
If you have any questions about your rights with respect to processing of your personal data, you can get in touch with the responsible body mentioned herein-before, which is also available in case of request for information, suggestions or complaints. Moreover, you have the right to get in touch with the competent regulatory authority at any time. On request, REHAU will let you know – as soon as possible, in writing and in accordance with the applicable law – whether and which personal data about you we have saved. If incorrect information was saved despite our efforts on the behalf of data integrity and timeliness, we will correct these at your request.