Doug Jones was one of the first members of REHAU’s plumbing sales crew when he joined the company 28 years ago, setting a precedent of top-notch product expertise and customer care. Doug stands behind the products he provides contractors and takes pride in being a credible, ethical and stand-up business partner.
“I don’t leave my customers hanging, I don’t say ‘there is nothing I can do about it.’ There is always something I can do—it’s about making the effort to figure it out,” Doug says. “Contractors need to be able to count on us each and every time, not occasionally or sometimes. It’s my job to make their lives easier and provide the products and support that meet their needs and solve their problems.”
Doug cares for his life-long customers through being easily accessible and finding solutions for project challenges. “We won’t abandon you, even if you need help with an issue unrelated to REHAU,” he explains. “One time an engineer needed help with a piping valve that wasn’t made by us. I called on Marty Barnhart, one of REHAU’s technical sales engineers. We sat down and found a mistake in the drawings. At the end of the day, we are a true partner looking to establish relationships for a lifetime, so we take the time to figure out problems.”
Reps appreciate Doug’s steadfast partnership. “Suntoya has represented REHAU plumbing for 20 to 25 years. Since we started working with Doug years ago, we’ve grown our business throughout Western Washington, Oregon and Alaska,” says Ian Louthian, president/principal at Suntoya Corporation. “We’ve kept growing together, getting bigger and better.”
While Doug is proud of his lifelong business relationships, one of his greatest honors is being a “Papa” to his granddaughters. He carries on the namesake of his father, who was “Papa” to Doug’s daughter. When Doug and his wife are not spending time with their granddaughters, they unwind by golfing together. The self-proclaimed “decent golfers” enjoy a course down the street from their home in California and have also traveled to courses in Mexico, Hawaii and the Dominican Republic.